Projects
A project is a container for related feedback — one product, one team, or one customer segment. Each project keeps its own queue, SLAs, tags, and (on Pro and above) its own widgets and forms.
What a project holds
Everything you triage is scoped to a project: feedback items and their statuses, votes, tags, comments and internal notes, SLA policies, and any widgets or forms you create. Members can belong to many projects; permissions still apply per workspace.
Switching projects
The project switcher sits at the top of the sidebar. Pick a project to scope every screen — dashboard, queue, SLA, and messaging — to just that project, or choose All projects to see the whole workspace at once.
Project limits by plan
| Plan | Projects | Switcher |
|---|---|---|
| Basic | 1 | Not shown — single project |
| Pro | Up to 25 | Yes |
| Enterprise | Unlimited | Yes |
When you reach your project cap, creating another shows an upgrade prompt rather than failing silently. Existing projects and their data are never affected.
Creating & managing projects
Open Projects from the sidebar to create, rename, archive, or set the active project. Archiving keeps the data but removes the project from the switcher; you can restore it any time.
- Create a project with a name and an optional description.
- Set active to scope the rest of the app to it.
- Archive when a product winds down — nothing is deleted.