Pricing

Priced per seat. Billed your way.

Simple per-user pricing. Basic and Pro start with a 15-day free trial — no card required. Billing is handled offline by invoice; your account manager activates your license. Need it on your own servers? Self-host below.

Basic
$5/ user / mo
Internal feedback for a single team.
Up to 50 employees
1 project · internal feedback only
List & kanban triage, votes, tags
Roles & permissions
No widgets, forms, or API tokens
ProPopular
$8/ user / mo
Collect feedback everywhere you work.
Up to 250 employees
25 projects · 5 widgets
Unlimited API tokens
Public & internal forms
SLA escalations, CSV exports & audit log
Enterprise
Customcontact us
Unlimited scale, on your terms.
Unlimited employees & projects
Unlimited widgets & tokens
Forms, SLA & audit log
SSO & custom SLAs
Priority support & onboarding

Prices in USD, per user / month. Basic & Pro include a 15-day free trial — no card required. Billing is handled offline by invoice; access becomes read-only if a license isn't activated when the trial ends.

Self-hosted

Everything in Enterprise, on your own server.

Run FeedbackFlow inside your own infrastructure with our Docker image and your own MongoDB. Your feedback, uploads, and tenant data never leave your network. Licensed annually and billed by invoice — same capabilities as Enterprise.

Your infrastructure, your data residency
Docker image + your MongoDB
Annual license, billed by invoice
Talk to us about self-hosting
Compare plans

Every limit, in one table.

FeatureBasicProEnterprise
Capacity
Price (per user / month)$5$8Custom
Employees50250Unlimited
Projects125Unlimited
Widgets5Unlimited
API tokensUnlimitedUnlimited
Free trial15 days15 daysCustom
Collect & triage
Internal feedback
Embeddable widget & public tracker
Forms
List & kanban views, votes, tags
Comments & internal notes
Roles & granular permissions
Operations
CSV export
Audit log
SLA escalations
SSO & custom SLAs
Self-hosting & Docker
SupportEmailEmailPriority

Self-hosting carries the full Enterprise feature set on your own server. Exceeding a numeric cap returns a clear upgrade prompt — never silent data loss.

Questions

Pricing, answered.

How does the 15-day free trial work?
Basic and Pro both start with a 15-day free trial — no card required. Use everything in the plan during the trial. When it ends, your workspace becomes read-only until an admin activates your license; your data is always preserved and full access returns the moment the license is activated.
How does billing work?
Billing is offline. There's no card on file and no payment processor. Your account manager issues an invoice that you settle by bank transfer (or your preferred method); once payment is recorded, your license is activated. You can see every invoice and your purchase history on the Billing page in your dashboard.
How is pricing calculated?
Basic is $5 per user / month and Pro is $8 per user / month — you're billed for the employees in your workspace. Enterprise and Self-hosted are quoted to your team's size and requirements.
How do I upgrade or change my plan?
From the Billing page, pick a plan and send a request — it routes straight to your account manager, who confirms the figure, issues the invoice, and moves you over. No checkout, no surprises.
What happens when I hit a plan limit?
Nothing is deleted. Numeric caps (employees, projects, widgets) return a friendly upgrade prompt when reached, and feature gates (forms, exports, escalations) stay hidden until you move to a plan that includes them. Existing data is always preserved.
Can I run FeedbackFlow on my own servers?
Yes — the Self-hosted option carries the full Enterprise feature set, deployed in your own infrastructure with our Docker image and your own MongoDB. Your feedback, uploads, and tenant data never leave your network. It's licensed annually and billed by invoice.

Try it free for 15 days.

Set up a workspace and start triaging feedback in minutes. No card required — we'll sort the invoice later.