Everything you need to run feedback well.

A drop-in widget that captures real context.

The embeddable widget mounts in a Shadow DOM, so it never collides with your site's styles. Every submission arrives with the page URL, browser, screen size, and an optional screenshot — no back-and-forth to reproduce.

• Bug, feature, and support tracks out of the box
• Screenshot & file attachments with auto-compression
• Position, colour, copy, and branding are all yours
• Light, dark, or auto theme to match the host site

<!-- Float mode -->
<script src="…/widget.js"></script>
<script>
  FeedbackWidget.init({
    tenantToken: 'tok_live_…',
    position: 'bottom-right',
    primaryColor: '#1452e1',
    theme: 'auto'
  });
</script>

Targets that escalate before they slip.

Define first-response and resolution targets per priority, type, and severity. FeedbackFlow runs the clock against your business hours, flags due-soon items, and fires escalations through Slack, Teams, or email by level — with a compliance view for every policy.

• Business-hours schedules & holiday calendars
• Multi-level escalation rules with auto-assign
• Pause / resume clocks and manual overrides
• Delivery-failure log so an alert never goes quietly missing