Billing, plans & trials.
FeedbackFlow is billed offline — there's no card on file and no payment processor. You're invoiced per user, and your license is activated by an admin once payment is recorded. Here's exactly how it works.
Plans & pricing
Pricing is per user, per month. Basic and Pro have published rates; Enterprise and Self-hosted are quoted to your team.
| Plan | Price | Highlights |
|---|---|---|
| Basic | $5 / user / mo | Up to 50 employees · 1 project · internal feedback only · no widgets, forms, or tokens |
| Pro | $8 / user / mo | Up to 250 employees · 25 projects · 5 widgets · forms · unlimited tokens · SLA escalations, exports & audit log |
| Enterprise | Custom | Unlimited everything · SSO · custom SLAs · priority support |
| Self-hosted | Custom | Everything in Enterprise, deployed on your own server — see Self-hosting |
The 15-day trial
Basic and Pro start with a 15-day free trial — no card required. Use everything in the plan during the trial. As it nears the end, a banner appears in the app showing the days remaining.
How offline billing works
There's no checkout. Instead:
- Your account manager issues an invoice for your plan and seat count.
- You settle it by bank transfer (or your preferred method).
- An admin records the payment, which activates your license and restores full access.
Every invoice and its status appears under Billing in your dashboard, along with your full purchase history.
Requesting a plan change
You don't buy a new plan yourself — you request one. On the Billing page, choose a plan, set your seat count, add an optional note, and send. The request routes to your account manager, who confirms the figure, issues the invoice, and moves you over. While a request is pending, the Billing page shows its status.
What read-only looks like
If a license lapses, you'll see a persistent banner at the top of the app and a notice on the Billing page. Write actions — New feedback, edits, status changes — are disabled, and the banner links to Contact admin to activate. The moment payment is recorded and the license is activated, everything returns to normal with no data lost.
Invoices & purchase history
The Billing page lists every invoice with its period, seat count, amount, payment method, and status (paid, issued, or overdue). Download any invoice as a PDF for your records.